Shipping policy

  • Every order placed on www.dimenatural.com will be shipped to a single address listed at the time of order. Please place separate orders if you wish to receive your orders at multiple addresses.
  • We deliver our products through reliable courier partners and may use/change as per our convenience.
  • We receive orders only from Pakistan; overseas ordering is not available at the moment.
  • We offer free delivery for all orders and do not charge any hidden costs. Please do not pay any amount to the rider other than the item price mentioned.
  • Our standard delivery usually takes up to 5-6 working days in major cities and 7-8 working days in other cities. However, it may be delayed during sales, holiday periods, or due to unexpected circumstances.
  • All orders are processed from Monday to Saturday, and orders placed on Sunday are processed on Monday.
  • In case of any delay, please call us at +923241754129; our team will look into the issue and resolve it at the earliest.
  • We ship all items in a single order. In case of availability issues, your order may be dispatched separately.
  • You will receive the order invoice with your order. Please call us at +923241754129 if you don’t receive the invoice.
  • Once you have successfully placed an order with Dime Natural, you will receive an order confirmation email.
  • You will receive an email from Zero when your order is shipped with a tracking ID. Please call us at +923241754129 if you didn't receive the details.
  • Our online payment is 100% secure using your bank credit/debit card. However, you can choose to pay via cash on delivery option and pay the rider in cash at the time of delivery.
  • If you receive a damaged product, please file a complaint with your Order # and product photos within 24 hours of receiving the order at +923241754129.